Buying your Lovell Home

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We know buying a new home can be a daunting experience. That’s why if you’re buying a Lovell home, our experienced sales advisors will be with you every step of the way.

And if you’ve got a house to sell or need some advice in the countdown to your move, our easy-to-follow guides have got everything covered.

Early Bird

Our Early Bird Scheme enables a prospective Homebuyer to have first refusal when a property is released for sale.

If a prospective Homebuyer is interested in an unreleased property, an Early Bird reservation can be made. A refundable Early Bird reservation fee is taken by the Sales Executive and the plot is marked as reserved.

Once the property is released for sale, the Sales Executive will contact the prospective Homebuyer who is given 48 hours to decide whether to proceed with a full reservation.

If the prospective Homebuyer decides to proceed, the reservation process is followed. However should the prospective Homebuyer decide not to proceed for whatever reason, the property will be put on the open market and the Early Bird deposit returned to the prospective Homebuyer once the cancellation procedure has been followed.

Reserving a home

Once you’ve chosen a home and paid your reservation fee, we’ll reserve the property for you. This fee is deducted from the balance you pay when you move in.

Depending on the stage of the build, you’ll be invited to look around your new home with the site manager and ask any questions about the property.

Our sales team will explain the role of the NHBC and the advantages of the NHBC Buildmark insurance and warranty.

‘A quick introduction to NHBC Buildmark' brochure

'Welcome to NHBC warranty and insurance'

New build mortgages

If you'll need a mortgage, you should apply for one as soon as you've reserved your new home. If you’d like, our sales advisors can put you in touch with a financial advisor who can suggest a mortgage to suit you.

Legal representation

At the same time, you should instruct a solicitor to act on your behalf – our sales advisors will be happy to suggest some for you. At this point, your solicitor will ask you to pay search fees.

Making a house a home

Depending on the stage of construction, you’ll be given the opportunity to personalise your new home by choosing some of the fixtures and fittings. As well as standard features, you’ll be able to order additional items from our ‘Inspirations’ range.

Exchange of contracts

Exchange of contracts takes place within 28 days of the date of reservation and creates a legally binding agreement to complete the purchase of your new home. Your solicitor will ask you to sign the contract and pay the balance of the 10% deposit.

From exchange of contracts up to the completion date, Buildmark starts right from when you exchange contracts so that your deposit is protected.

Your solicitor will give you your Buildmark policy documents on exchange of contracts, or you can download a copy from the NHBC HUG if you have registered for this service. It is important that you read the policy carefully when you receive it.

Your new home is ready

A formal notice is served on your solicitor and legal completion takes place. You should have already signed the mortgage and transfer deeds.

Completion day

As soon as we've received all monies from your solicitor, our sales advisor will arrange to meet you at your new home. They’ll talk you through its key features and give you your new keys as well as instruction manuals, warranties, emergency contact details and NHBC documentation.

You are now the proud owner of your brand new Lovell home!

After completion

Within the first week of your move, a member of the Lovell team will make a courtesy check to make sure all is well with your new home. Within four weeks of your move, our customer service manager will contact you to discuss any matters requiring our attention.

A helpful guide is the NHBC's Guide to Your New Home.

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