Consumer Code


At Lovell, we’re committed to treating homebuyers fairly, letting them know what level of service to expect and giving them reliable information to help them make their decisions.

That’s why we are registered with both the Consumer Code for home builders and the New Homes Quality Board, and comply with their applicable codes. Adopting the standards of good practice, procedures and information given to customers.


To find out more about the Consumer Code for Home Builders (for homes reserved before 31st December 2022):


To find out more about The New Homes Quality Code (for homes reserved on or after 1st January 2023):


Additionally, all homeowners of properties reserved after 1st January 2023 are able to progress concerns to the New Homes Ombudsman Service:


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