Lovell Customer Service


Your customer journey with Lovell Homes doesn't end when we hand over your keys, we will continue to make courtesy calls and visits after you move into ensure you're delighted with your new home and the service from our team, also for your peace of mind we provide 24-hour emergency support.


Got a question to ask about your new Lovell home? Not sure how something works? Check our list of handy FAQs for help, advice and useful contact numbers.

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Lovell Homes come as standard with Buildmark cover, as part of our commitment to our customers. Learn more on NHBC and Buildmark cover online today.

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Consumer Code

At Lovell Homes we believe buying a house should be as easy and pleasurable as possible for you. Find details of the Consumer Codes we adopt online today.

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[email protected]
Telephone: 0800 022 4026
Out of Hours: 0800 022 4026

North West
[email protected]
Telephone: 0161 905 1727
Out of Hours: 0800 587 4428

[email protected]
Telephone: 0113 202 2222
Out of Hours: 0800 917 3051

East Anglia
[email protected]
Telephone: 01603 709 800 Norwich
Telephone: 01954 785 400 Cambridge
Out of Hours: 0800 1216 101

[email protected]
Telephone: 0121 421 8300
Out of Hours: 0800 9173 053

East Midlands
[email protected]
Telephone: 0800 0283 339
Out of Hours: 0800 0283 339

South Wales & West
[email protected]
Telephone: 0800 085 5621
Out of Hours: 0800 030 47 33

[email protected]
Telephone: 020 8731 3800
Out of hours: 0800 030 4690

South West
[email protected]
Telephone: 0800 145 6065
Out of hours: 0800 145 6065

If you're not sure who to contact or are an existing customer, our regional offices are here to direct you in to the right place to get you the information you need.

National Out of Hours, Emergency Contact Number
Calls cost 4.166 pence per minute plus your phone company’s access charge.

Telephone: 0845 600 7695


Telephone: 01698 844 285

North West

Telephone: 0161 905 1727


Telephone: 0113 202 2200

East Anglia

Telephone: 01603 709 800 Norwich

Telephone: 01954 785 400 Cambridge


Telephone: 0121 421 8300

East Midlands:

Telephone: 01332 316 520

South Wales & West

Telephone: 02920 614 112

London & Southern

Telephone: 020 8731 3800

South West

Telephone: 020 8731 3800

Central Services

Telephone: 01827 305 600

If you're looking for a Lovell Home the best place to start is our list of developments to see what's available in your area by searching here.

Or to take a look at our full list of developments click here.

You can then enquire directly for full details or updates on your chosen development or area

Be part of team that really makes a difference. Take a look at our latest vacancies here

Please direct all media enquiries to [email protected] and our marketing department will be in touch in due course. For urgent requests please call our Tamworth office on 01827 305600.

For all Lovell Partnerships and Lovell Homes public relations enquiries in Scotland please contact:

Graeme Downie
Orbit Communications
Office: 0131 603 8996

For all Lovell Partnerships and Lovell Homes public relations enquiries in the North West, Eastern and Midlands regions please contract:

Rose Hayes
Cartwright Communications
[email protected] Office: 0115 853 2100
Mobile: 07495 745891

For all Lovell Partnerships and Lovell Homes public relations enquiries in South Wales & South West please contact:

Hannah Elwell
Unsworth Sugden
[email protected]
Office: 0116 247 1777
Mobile: 07968 095235

For all Lovell Partnerships and Lovell Homes public relations enquiries in London and Southern regions please contact:

Chris Wotton
Rockstone Communications
[email protected]
Mobile: 07811400621

For all Lovell Partnerships and Lovell Homes public relations enquiries in East Anglia please contact:

Danielle Sparks
[email protected]
Office: 01603 335 399
Mobile: 07717 872 853

For any Central Lovell Partnerships public relations enquiries please contact:

Emma Hayes
Future Public Relations
[email protected]

If you're looking for our latest corporate news please see here.

Alternatively you can contact our procurement team on [email protected]

Lovell is committed to providing quality homes and service to the highest standard. However, we do know that sometimes things can go wrong.

If you have any concerns or are dissatisfied in any way, we do ask you to let us know so we can do our best to resolve the issue for you.


To see our full complaints procedure please click here.

Please follow this link to the view the relevant marketing offer, prize draw and/or competition terms and conditions.

Our Pledge - Remediation work arising from the design, construction or refurbishment of buildings of 11 metres and above.

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