South Wales developer wins In-House Gold Award for customer satisfaction


Regional partnerships developer Lovell has been awarded an In-house Gold Award in the South Wales and West of England for the third year in a row, in recognition of the outstanding customer service it delivered throughout 2022. 

Wholly independent and based purely on customer feedback, the In-house Award recognises the committed approach to customer service and consistently high building standards Lovell delivers.

Between 1st January and 31st December 2022, every Lovell customer was given the chance to complete a telephone survey, giving them a fair and equal opportunity to provide feedback on their experience of buying a new Lovell home.

Lovell was awarded Gold because out of those that responded, 91 per cent of customers said that they would recommend Lovell to a friend, relative or colleague based on their buying experience.

James Duffett, regional managing director at Lovell, said: “We are absolutely delighted to have received this prestigious award for the third year running. Customer feedback is incredibly important to us, and to find out that our homeowners’ feedback is overwhelmingly positive is the best news we could have asked for.

“At Lovell, we are dedicated to providing excellent service and fantastic homes that residents can be proud of. We will continue to do so and always look for ways to improve on what we deliver to customers going forward.”

Tom Weston, Chief Executive at In-house Research comments, “It has been an extremely challenging few years for the house building industry.  Despite this, Lovell Homes have continued to put customers at the heart of their business, providing a personalised journey and supporting new homebuyers throughout their journey.”

“It’s only through delivering an exceptional service throughout the buying process, combined with a high level of finish and build quality that recommendation scores reach this level.  We are delighted to recognise all the staff at Lovell Homes that have contributed to the achievement of this award”.

Lovell is a leading provider of partnership housing and has been building communities for over 50 years. For more information.

You can also like Lovell on Facebook and follow Lovell on Instagram at @lovell_homes, and on LinkedIn @LovellPartnershipsLtd. 

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