COVID-19 Update


To all Lovell Homes customers,

As we all face the ongoing challenges that the COVID-19 pandemic brings, our priority has been and will continue to be the safety of our customers, our employees, subcontractors and partners. With the safety of our customers and staff in mind all of our developments are now operating 'by appointment only' and you can make your appointment request through the website on the development page. Please take a moment to watch our video on how we are ensuring our colleagues & customers are kept safe. 

If this approach causes you any difficulty, then please contact our sales team and they will work with you to find a suitable route through whilst still limiting person to person contact.

We remain open for business through our website and by telephone, supported by our dedicated sales executives and regional sales teams, who remain contactable and who are on hand to support you in these uncertain times.

New and existing customers can still contact our marketing suite and regional sales teams by telephone and through our web chat facility on our website. We are working on ways to support and serve you better in these rapidly changing times. This includes offering telephone and video appointments for registering your interest through to reservation and throughout the sale process if you still wish to conduct these from home. We encourage you to use the tools on our website, including the latest availability of new homes, their pricing, the ability to download brochures and virtual tours of many of our show homes including 360 VR for those with headsets at home. You will also be able to request a call back and make a telephone appointment with an independent mortgage advisor if this helps you to progress your purchase.

If you are a customer of Lovell Homes who has recently reserved a Lovell Homes property but have not yet moved in, we can assure you that we are doing all we can to ensure your move goes smoothly and with minimal inconvenience to you. However, we want to be upfront with our customers to the fact that your homebuying experience may be impacted by COVID-19 safety measures. We will endeavour to keep you updated and informed of any changes.

For customers already living in a Lovell Homes home, we want to provide the best after sales service we can, so while we may take longer to respond on some occasions as the situation develops, we remain absolutely committed to resolve any issues you may have and will continue to prioritise emergencies.

For a copy of our Risk Assessment Record, please click here.

For a copy of the Morgan Sindall Group plc and its subsidiary companies (the Group) Covid-19 Risk Assessment Statement, please click here.

To watch a video on our safe operating procedures please see below.

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