Customer Charter
We do everything we can to make the home-buying process as simple and as straightforward as possible.
Our Lovell Customer Charter sets out our commitment to you:
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Consumer Code for Home Builders
We comply with the Consumer Code for Home Builders and adopt its standards of good practice, procedures and information-giving. Homebuyers should be treated fairly, know what level of service to expect and receive reliable information before making decisions.
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Lovell Homeowner Manual
When you reserve your new Lovell home, you’ll receive the first part of your Homeowner Manual which guides you through the different stages of buying a house. When you legally complete, we’ll send you part two which is full of information for after you’ve moved in.
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Regular contact
Our sales staff are trained to offer you expert guidance during the home-buying process. We’ll keep in touch so you know how your home is progressing and respond efficiently to your queries.
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New Home Design Choices
Depending on the development and the stage of construction, you can choose from a range of different fixtures and fittings to make your new home your own.
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New Home Demo
Before you move in, one of our customer service team will meet you at your new house to talk you through the fixtures, fittings and appliances.
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Courtesy Call
A few days after you have legally completed, one of our team will contact you to check you’re happy with your new home.
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New Home Customer Service
We will inform you about our after-sales service. We aim to deal efficiently and effectively with routine service matters and any emergencies.
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Emergency Cover
We provide an emergency Customer Hotline number for you in the event of any electricity, water or gas failure.
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Ten Year New Home Warranty Cover
We’ll give you information about the NHBC Buildmark cover that comes with your new home