Lovell recognised for outstanding company performance

The Eastern region of affordable housing and regeneration specialists Lovell has achieved 100 per cent in a customer satisfaction survey across all its partnerships for the first time.

Residents surveyed expressed a record-breaking result of 100 per cent overall satisfaction with the schemes worked on by Lovell, reflective of the care and consideration shown by Lovell staff when working in occupied homes.

The outstanding customer service results were drawn from schemes in Doncaster Council, Bradford Council and housing association Three Oaks Homes.

All three partners highly rated every aspect of the Lovell business, citing courteous personnel, communication of progress, professionalism and the quality and safety of Lovell’s work as key success areas.

Richard Rae, head of maintenance at Three Oaks Homes, comments: “We have an excellent working relationship with Lovell and the impressive level of customer satisfaction received across the Eastern region recognises this. In our line of work, safety and quality are of paramount importance, and these are both areas in which Lovell has consistently excelled.”

In addition to the appreciation received from customers, staff from the Eastern region of Lovell enjoyed recognition for their efforts with a high profile industry award win earlier in the year. The company was thrilled to be one of the first construction companies in the UK to be awarded the Committed to Equality (c2e) Diversity Assured Gold Standard. This award recognises Lovell as being in the top 10 per cent of c2e organisations in the UK for its equality and diversity practices and is testament to its commitment to quality in every aspect of the business.

Vivienne Duke, chief executive at Equality Accreditation Services, says: “This award is well deserved and represents the organisation’s commitment to a fairer and more equal working environment for its staff, customers and partners. This positive culture shines through in everything that Lovell does.  The team at Lovell should be proud of this achievement and continue to strive to be leaders of their field in terms of equality and diversity.”

Noel Adams, regional director at Lovell, comments: “The customer service satisfaction results are a credit to the site teams that maintain our high standards. A smile, being approachable and friendly costs nothing and our staff always strive to deliver a first class service in a professional manner.”