Post-completion customer care and warranties

Customer service after completion

Within the first week of your move a member of the Lovell team will make a courtesy check that all is well with your new home.

Within four weeks of your move our customer service manager will contact you to discuss any matters requiring our attention.

Warranty

Lovell provides a two-year warranty with your new home, and enforces any warranty provided by the manufacturers for the first year of occupation. Our customer care department is on hand to offer you advice and guidance.

Lovell homes are also covered by the NHBC 10-year warranty. You will be provided with full details by the sales advisor. Please take time to understand the warranty, and in particular the information provided in the NHBC booklet, 'Guide to your new home'.