Careers in construction case study - Resident Liaison Co-ordinator
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Name
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Debra Thomas
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Date of Birth
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20.07.67
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Position in Firm
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Resident Liaison Co-Ordinator
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No. of years experience
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3 1/2 Current Role
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My role is integral to the success of the project, providing an effective liaison service with the Resident Liaison team between resident’s and the improvement team, from the initial introduction period, through preparation for and the execution of works, to handover procedures and after care. Administration duties include liaising with the Client for Health and Safety checks on properties and information relating to the resident’s, applications for new gas supplies, programming, production of letters in accordance with prescribed policy and timescales, schedules, completing daily diary, file contact sheets and monitoring chart to ensure compliance with timescales. I plan and organise daily workload for the Resident Liaison Officer team, mentoring and training new staff. I organise surveys, investigate complaints to a timely resolve, liaise with technical staff and outside organisations, issue handover packs, complete satisfaction surveys and provide effective aftercare. Ensuring throughout the process confidentiality and a non-judgemental attitude is maintained and also influencing the team in their approach. Preparing weekly and monthly reports to members of the team and Operations Manager.
Qualifications:
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