Our customers

We work in partnership with housing associations, local authorities and arms length management organisations (ALMOs) across the UK, offering services including one or all of: refurbishment, mixed tenure, open market sale, and design and build.

We understand that building strong and trusting relationships with our customers is the only way to achieve the high ideals we set ourselves. Therefore we promise to be open, reliable and responsive at all times.

Our long-term partnerships

The number of long-term partnerships in which we are involved, many as preferred supplier, is testament to the way we have fulfilled this promise again and again. We also remember that every community presents a different challenge but gaining the residents’ trust is at the heart of every success we have.

We will always operate with our customers’ best interests at heart and will work issues out together.

Our performance measurement system

To ensure we stay ahead of the game, we have introduced a new performance measurement system to monitor project performance and customer satisfaction.

One aspect of performance that customers are increasingly committed to is the environment. Customers can rest assured that sustainability is fundamental to everything we do. From a global outlook, it means we are committed to sustainable construction, while from a local perspective, it means that recreational and ecological areas are crucial to our designs, as are facilities to enable more sustainable lifestyles. It also means we adhere to the Considerate Constructors’ Scheme, meaning we keep our sites as clean, safe and quiet as possible.